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Restaurant Service Training



Published Date

19 October 2020, 4:00:00 am

About the job

The THA would like to assist venues and staff in the Hospitality industry to raise the standards in which they make a first impression with customers and enhance their basic wine knowledge across all venues in Tasmania.

The program will be open to new and existing employees that are wanting to brush up on their hospitality skills.

This pilot training program will be provided FREE of charge and will be held at a the Ball and Chain in Salamanca Square. This iconic venue will give participants an authentic training environment in which to enhance there ability to learn the skills required to create a relaxed dinning ambience for guests to enjoy there meal.


Presented by seasoned, industry legend Angelo Fraraccio, from Da Angelo’s Restaurant in Battery Point, who is dedicated Hospitality industry professional, participants will be introduced to the following:

Customer service/ Making a lasting First impression - (1 and half hours)

  • Greeting Customers

  • Seating Customers

  • Creating a Rapport with Customers

  • Making a lasting first impression

  • Identifying and satisfying unhappy customers

  • Taking payment and farewelling guests

  • Upselling techniques

Basic Wine Knowledge - (1 and half hours)

  • How to open a bottle in front of a customer

  • The most common red wines

  • The most common white wines

  • The most common sparkling wines

With a mixture of video based learning, industry antidotes and practical instruction, participants will learn the unique skills of successfully engaging with customers to give them the best possible dining experience, and therefore creating loyal customers that will come back, time after time.

On completion of the program, all participants will receive a certificate of participation that will be presented by the THA.

About us

The Tasmanian Hospitality Association is the peak industry body for hotels, accommodation, restaurants, cafes, caterers, community, sporting and RSL clubs in Tasmania.

The THA is a proactive body which seeks at all times to advocate for the hospitality sector, and ensure Tasmania has a viable and profitable hospitality industry both now and into the future.

Informed by direct industry contact and member representation, the THA actively seeks to engage all levels of government to lobby on behalf of the sector and play a lead role in the formation of industry-relevant policies.

The THA represents members which make up Tasmania’s third-largest industry, and is at the cutting edge of promoting Tasmania’s quality food and beverage experiences to visitors and locals alike.

A hands-on and outcome-driven body, the THA plays a lead role in developing the hospitality workforce of the future, working closely with training partners and the sector to ensure hospitality skills and hospitality careers are at the forefront of employment pathways and industry direction.

The THA provides a range of services to its membership, with a focus on full industrial relations support and advice. With a commitment to ensuring productive and encouraging workplaces, the THA is there to ensure the hospitality businesses of today are the industry leaders of tomorrow.